Shipping & Delivery Information

Last updated: January 8, 2026

This policy outlines the terms and conditions regarding the delivery of products ordered from Crustello (Brand of RaceBox Motorsport LLC).

  1. Order Processing Time

    • Orders placed and paid for through our website are typically fulfilled within five (5) business days of receiving payment.
    • Exceptions may apply during periods of high demand or due to exceptional circumstances.
    • If delivery is not possible for any reason, Crustello reserves the right to cancel the order and issue a full refund.

  2. Shipping Rates and Estimates

    Product prices and delivery charges are quoted on our website at checkout. All prices are net and exclusive of any bank fees.

    • Availability: Service availability may be affected by technical issues or connectivity problems outside our control.
    • Delays: RaceBox is not liable for delays caused by events outside our reasonable control (Force Majeure Events).

  3. Customs, Duties, and Taxes

    Shipping Origin: Please note that all goods are shipped from our warehouse located within the European Union.

    • European Union & United Kingdom:

      Because goods are shipped from within the EU, customers located in the European Union and the United Kingdom will not be charged any additional customs duties or import taxes upon delivery.

    • United States Customers:

      For customers located in the United States, duties and import taxes are calculated at checkout and included in the final purchase price (DDP). Note that in the event of a return, these pre-paid duties and taxes are non-refundable.

    • General Policy (Rest of World):

      Unless otherwise stated above, customers are responsible for arranging and paying for all import/export permissions, duties, tariffs, taxes, and other government fees required by their home country.

  4. Accuracy of Information

    It is the buyer's responsibility to provide accurate and complete shipping information.

    • Incomplete Addresses: RaceBox and its subsidiaries are not responsible for delays or non-delivery caused by incomplete or inaccurate shipping information (including address, postal code, and contact phone number).

    Additional Charges: Any additional shipping charges incurred due to address errors or package rerouting will be at the buyer's expense.

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