Return, Refund & Cancellation Policy

Last updated: January 8, 2026

At Crustello (a brand of RaceBox Motorsport LLC), we want you to be completely satisfied with your purchase. If you are not, we have outlined our cancellation and return procedures below.

  1. Order Cancellation (Right of Withdrawal)

    You have the right to cancel your order at any time within 14 days, beginning on the day after you (or a person nominated by you) receive the Products.

    • How to Cancel: To exercise your right to cancel, you must inform us in writing immediately at support@crustello.com.
    • Post-Cancellation: If the products have already been dispatched or received, you must return them to us as soon as reasonably practicable.
    • Eligibility: After the 14-day period has expired, you will no longer be eligible to cancel the order or receive a refund under this clause.

  2. Return Eligibility

    To be eligible for a return and refund, the following conditions must be met:

    • The item must be unused and in the same condition that you received it.
    • The item must be in the original packaging.
    • You must provide a receipt or proof of purchase.
    • You have a legal obligation to take reasonable care of the Products while they are in your possession. Failure to do so may result in a claim for compensation or a refusal of the refund.

  3. Fees and Deductions

    Please note that certain costs associated with your original purchase are non-refundable:

    Fee Type Policy
    Processor Fees Fees collected by payment processors (e.g., PayPal, Stripe) are not refundable.
    Duties & Taxes (USA) For customers in the United States, duties/import taxes included in the checkout price are non-refundable.
    Return Shipping You are responsible for paying the shipping costs to return the item to Crustello.

  4. The Return Process

    1. Contact Us: Email support@crustello.com to initiate your return.
    2. Ship the Item: Send the product using the waybill provided by our support team, along with all necessary instructions for packing the device. Shipments to a Crustello-authorized repair center must be conducted exclusively through our DHL account. We cannot guarantee receipt of your returned item if any other shipping method is used.
    3. Inspection: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and inform you of the approval or rejection of your refund.

  5. Refund Method

    If your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. We attempt to process refunds as soon as possible, though bank processing times may vary.

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